tgbat's Privacy Policy
Your personal information is completely safe with us. This policy explains how we collect, use, and protect your data.
Table of Contents
1. Information Collection Methods
To ensure a safe and fair service on the tgbat platform, we collect various types of information. Data may be collected from the categories described below.
A Personal Information Provided Directly
When you create an account on tgbat, take part in the identity verification process, or contact our support team, the following information may be collected:
- Full name and date of birth
- Valid email address and mobile number
- National ID card or passport details (for KYC verification)
- Address and location information
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
B Automatically Collected Information
Some information is collected automatically through technical means while you use the platform:
- IP address and device identifier
- Browser type, operating system, and version
- Login time, session duration, and browsing activity on the platform
- Transaction history and logs related to betting activity
- Data collected through cookies and similar tracking technologies
C Information Received from Third Parties
In some cases, we may receive information from trusted third-party service providers for identity verification, fraud prevention, or responsible gambling assessments. Such information is used solely for account verification and security purposes.
2. Purpose of Data Use
tgbat never uses your information unnecessarily. Collected data is used only for the following legitimate purposes:
Account Management
Your information is used to handle registration, login, identity verification (KYC), and account security.
Financial Transaction Processing
Payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
Fraud and Abuse Prevention
Data is analysed to detect and prevent unauthorised account access, money laundering, and other unlawful activities.
Customer Support
Relevant information is provided to the support team to give quick and effective responses to your enquiries and complaints.
Platform Improvement
Aggregated data is used to analyse user experience and improve the platform's services, functionality, and design.
Communication and Notifications
Contact information is used to send important account updates, security alerts, and notifications about policy changes.
5. Data Security Measures
tgbat uses industry-standard security technologies and processes to keep your information safe.
SSL Encryption
All communication between your browser and our servers is protected by SSL/TLS encryption. This ensures that no one can intercept or read your information while it is in transit.
Secure Data Storage
All stored sensitive information is kept in encrypted form. Passwords are never stored directly — they are stored only in hashed form.
Access Control
Access to your information is restricted to authorised personnel only. Every access is logged and regularly audited.
Response to Security Breaches
If a security breach ever occurs that could affect your information, we will notify you within the timeframe required by law. We will immediately take steps to limit the damage and inform the relevant authorities. However, we acknowledge that no method of transmitting data over the internet is 100% secure.
6. Data Retention Period
How Long Information Is Kept
tgbat retains your information only for as long as it is necessary or legally required:
- All account information is retained for as long as the account remains active.
- Records of financial transactions are kept for the period required by legal obligations.
- Customer support conversations are retained for a limited period for security and quality control purposes.
- After an account is closed, information necessary to meet applicable legal obligations is kept securely.
Once the specified period ends, information is securely deleted or anonymised so that it can no longer be linked to any individual.
7. Your Rights and Controls
tgbat is committed to giving users full control over their own information. You have the following rights:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
You have the right to request correction if any of your information is inaccurate. Some information can also be updated directly from your account settings.
Right to Deletion
In certain circumstances you have the right to request deletion of your information, though some data may need to be retained due to legal obligations.
Right to Restrict Processing
In some cases you may request that the processing of your information be temporarily restricted.
Right to Object
You have the right to object to your information being used for specific purposes.
Right to Data Portability
You have the right to request your information in a structured, machine-readable format.
How to Exercise Your Rights
To exercise any of the rights mentioned above, please contact our support team. We will respond to your request within the timeframe required by applicable law. Requests will be processed after identity verification.
8. Minor Protection
Restriction for Those Under 21
The tgbat platform is strictly for users aged 21 and above. We do not knowingly collect information from any minor.
If we become aware that a minor has created an account or provided information, we will immediately close that account and delete all related data.
If you believe a minor has registered on our platform, please notify us immediately at [email protected].
9. Policy Changes and Updates
How You Will Be Informed of Changes
tgbat may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- The date of the update will be noted at the top of this page.
- For significant changes, a notification may be sent to your registered email address.
- A notification may be displayed when you log in to the platform.
Continuing to use the platform after a change is made will be considered acceptance of the revised policy. We therefore recommend reading this policy regularly.
10. Contact Us
If you have any questions or concerns about this privacy policy, or wish to submit a request to exercise your rights, please get in touch with us.
Privacy Support
Our support team is ready to assist you in both Bengali and English, seven days a week, 24 hours a day.
Learn More
To learn about the terms of using the tgbat platform, please visit our Terms & Conditions page. To learn about responsible gaming and how to keep yourself safe, read our Responsible Gaming page. For answers to common questions, visit our FAQ section.